I bought this to control outside lights on my home and driveway. This was initially difficult to get working properly, because GE's Amazon description said it worked with incandescent, LED, and Compact florescent bulbs. After several calls to their support team, one of their members found a technical document that stated CF bulbs were incompatible! So finally it worked OK for a year or so, but then I noticed it was not adjusting the ON time automatically when it was set to turn on at sunset. I "chatted" with tech support and they said: "Currently, ever since we switched to the new Cync App, we have removed the Sunrise / Sunset feature as it's no longer apart of the scenes / schedules and the times would have to be manually update. " These are important safety features they've removed without notice. My lights were going on at a fixed time, which is a clear signal that no one is home, but GE and their vendor did not see fit to tell anyone ever! And there is no plan to restore that function. Their only response (see the complete text of the chat below) was to see if I wanted to put a request in to add it back in. Which they have never done. Nor will they accept a return or refund my purchase. Avoid all GE/Cync products as they do not care about your security or safety. Full text of the chat with GE support: Phillip S (10/23/2021, 3:32:18 PM): Hi, this is Phillip. How can I help you? Bob (10/23/2021, 3:34:36 PM): Hi, I have the C by GE 3-Wire On/Off Paddle Style Smart Switch that I purchased in October 2020. I have noticed that it does NOT adjust the sunset time, but instead uses the "on" time I to sunset of the day I set up the settings for 'on". How do we get the app or switch to automatically adjust the sunset time? Phillip S (10/23/2021, 3:37:15 PM): Hey Bob, thank you for reaching out to us over here at the Cync Support Team. I would be more than happy to help with this. Currently, ever since we switched to the new Cync App, we have removed the Sunrise / Sunset feature as it's no longer apart of the scenes / schedules and the times would have to be manually update. This is a highly re-requested feature and I'd be more than happy to pass the feedback along to our team. How does that sound? Bob (10/23/2021, 3:39:23 PM): Does not sound good. The old electro/mechanical timer switch I used automatically adjusted the sunset time, but your "smart" switch removed that feature? That makes it a dumb switch. How can I get my money back? Phillip S (10/23/2021, 3:41:04 PM): The feature was recently removed when we transitioned from C by GE to Cync earlier this year. I know that this has been a highly requested feature to return in the Cync app but there is no ETA on when or if it will be added back into the Cync App. We do not handle refunds directly as they are only handled where the item was purchased. Bob (10/23/2021, 3:41:39 PM): I bought it on Amazon. Phillip S (10/23/2021, 3:44:41 PM): Then Amazon would be the ones to handle the refund. In regards to your schedules and timers for the device, I can forward you the information that we currently have for Scenes / Schedules for the Cync app that can show you all the ins and outs of the currently Scenes functionality in the Cync App. I can also pass along the information about the request for Sunrise and Sunset automation for Scenes in the Cync app to the team. Would that be ok? Bob (10/23/2021, 3:49:17 PM): Amazon has no process for refunding of this as I purchased it a year ago and it is now worthless as it cannot properly control my outside lights due to your removal of this critical feature. Cync shoud refund the money since you are the ones that removed the feature without notice or compensation. This is now a warranty claim. How do you process that? Phillip S (10/23/2021, 3:51:14 PM): If this device is no longer working, I'd be more than happy to troubleshoot the device further with you. Are we able to control the device from the Cync App? Bob (10/23/2021, 3:52:32 PM): Yes, but as you stated, Cync removed the feature that makes this switch inoperable. Phillip S (10/23/2021, 3:54:59 PM): If we are able to control the Switch within the Cync App as well as set up schedules through our Scenes function, then I will not be able process any kind of warranty request as it would involve us replacing the switch for a defective product. Bob (10/23/2021, 3:57:31 PM): I'm not sure what that means, as the switch is now a defective product. Where do I send the switch and get a refund for it. Phillip S (10/23/2021, 4:01:10 PM): The product itself defective as you are able to control the device within the Cync App. The Sunrise/Sunset feature that was provided was an application implementation previously. As I mentioned before, we've received requests to get this feature added back into the Cync App. This is something that I believe we are working on, on the backend but I do not have an ETA on if or when it will be released. Again, we do not handle any refund requests as this is handled by the Point of purchase. However, if the product is not turning on or off with the app control or physical control, I would be more than happy to troubleshoot that further for you. Bob (10/23/2021, 4:03:12 PM): Please proviced me the name and address of the CEO for CbyGE. Phillip S (10/23/2021, 4:04:14 PM): We are no longer C by GE and we are Cync and apart of the Savant Team. I would be more than happy to escalate your case but the soonest the someone could be in touch would be Monday. Bob (10/23/2021, 4:05:14 PM): OK, please provide the name and address of the CEO Of Savant or Cync. Phillip S (10/23/2021, 4:05:37 PM): I do not have access to that information. The best that I can do for you is escalate your case to the next level of support. Bob (10/23/2021, 4:06:05 PM): Who is the parent company, Cync or Savant? Phillip S (10/23/2021, 4:06:37 PM): Cync is apart of the Savant team. Bob (10/23/2021, 4:07:25 PM): I don't understand what that means. Is Savant the controlling business? Phillip S (10/23/2021, 4:08:19 PM): Savant is the primary company while Cync is just apart of the company. Phillip S (10/23/2021, 4:08:48 PM): Would you like for me to escalate your case to the next level of support? Bob (10/23/2021, 4:12:25 PM): If they can restore the sunset function, then yes. Is Savant the manufacturer of the switch? If not, who is? Phillip S (10/23/2021, 4:13:19 PM): The next level of support would not be able to restore the Sunset Functionality. This is worked on by a team of developers who I would be able to pass your feedback along to but they wouldn't' be able to provide you with a immediate Sunset Functionality nor could I provide you a direct line to them. I am not sure about the manufacturer of the switch but this has nothing to do with the app implementation of the Sunrise/Sunset feature as that is all App side functionality. Bob (10/23/2021, 4:15:57 PM): Please advise your team that the removal of the sunset feature without notice or compensation has destroyed the key functionally that I (and others) purchased the switch for, ie, controlling outside lights to turn on at sunset. And have them contact me with the schedule for returning that critical function to the app. Phillip S (10/23/2021, 4:18:05 PM): I can provide that feedback to the team but they will not be able to reach out to you. You can use the Scenes function in our app to set a time for your lights to turn on or off at a scheduled time and on certain days of the week. I'd be more than happy to provide you with that information through our support links so you can review what features and functionality the Scenes feature has in the Cync App. Bob (10/23/2021, 4:25:36 PM): I know how to manually set the app. But that does not solve the failure of the switch to perform the function that it formerly did. Bob (10/23/2021, 4:25:59 PM): And that it was sold as capable of . Phillip S (10/23/2021, 4:28:48 PM): The Sunrise and Sunset functionality is a feature of