From: Susie Sent: Saturday, October 31, 2015 7:28 PM To: Paul X. Hughes Subject: Re: GALAXYGLO 12" solar globes Well, I want to finally be done with this! One of the first pair still has to be remote controlled to switch from white to color-change EVERY NIGHT! One of the second pair HAS NEVER LIT ONCE SINCE I GOT IT! Bottom line: I paid for 2, got 2 more free, BUT I STILL only have 2 that work correctly, and 1 that I have to remote-control EVERY NIGHT OR IT STAYS DARK. Also, they never stay lit more than a few hours...NOT what you advertise! What a waste of money. From: Paul X. Hughes Sent: Thursday, September 24, 2015 3:15 PM To: Susie Subject: RE: GALAXYGLO 12" solar globes [...] SHIPPING TOOLS Your Tracking Information Status: IN-TRANSIT Last Scan: Thu 24 Sep 2015 3:57 AM On FedEx vehicle for delivery PITTSBURGH PA US Carrier: FedEx Ground Service: FedEx Ground FedEx Ground Tracking Number: 630931723069 -------------------------------------------------------------------------------- Scan History: Thu 24 Sep 2015 3:57 AM On FedEx vehicle for delivery PITTSBURGH PA US 2:40 AM At local FedEx facility PITTSBURGH PA US Wed 23 Sep 2015 6:55 PM Delivery exception PITTSBURGH PA US 5:06 AM On FedEx vehicle for delivery PITTSBURGH PA US 4:57 AM At local FedEx facility PITTSBURGH PA US Tue 22 Sep 2015 7:37 PM Departed FedEx location GROVE CITY OH US 2:29 PM Arrived at FedEx location GROVE CITY OH US Sun 20 Sep 2015 12:24 PM In transit SAINT ROBERT MO US 12:22 AM In transit HEREFORD TX US Sat 19 Sep 2015 11:14 AM Departed FedEx location PHOENIX AZ US 2:28 AM Arrived at FedEx location PHOENIX AZ US Fri 18 Sep 2015 10:59 PM Left FedEx origin facility TEMPE AZ US 6:44 PM Arrived at FedEx location TEMPE AZ US 3:59 PM Picked up TEMPE AZ US 3:21 PM Shipment information sent to FedEx US NOTE: The times listed in the scan details are local time. Thank You and Have a Wonderful Day Paul Hughes Consumer Care Specialist GAME_R0A_email_2013 direct: 1.888.382.5988 ext. 135 | fax: 602.957.7665 | email: pxh@game-group.com Check us out on: facebook youtube_lo-01.png Information contained in this transmission is privileged and confidential. It is intended for the use of the individual or entity named above. Great American Merchandise and Events (GAME), an Arizona Event Marketing Company, licenses events and merchandise around the US and the world. If you have received this email in error, please call 800.779.7223, email us at info@game-group.com or see our website at www.game-group.com. Please visit our new Secure Image Site to download artwork and more. From: Susie [mailto:nanasusie5@verizon.net] Sent: Thursday, September 24, 2015 11:49 AM To: Paul X. Hughes Subject: Re: GALAXYGLO 12" solar globes Got your “out of office” note. Still waiting for Fed Express!!!!!! From: Paul X. Hughes Sent: Tuesday, September 15, 2015 1:50 PM To: Susie Subject: RE: GALAXYGLO 12" solar globes Thank you for your interest in GAME merchandise. Confirmation No. 0095643 - is scheduled to be shipped via Fed Ex (GND). Please Note: -- CONSUMER INFORMED: Replaced component does/will NOT reset warranty _ 90 Days. Thank You and Have a Wonderful Day Paul Hughes Consumer Care Specialist GAME_R0A_email_2013 direct: 1.888.382.5988 ext. 135 | fax: 602.957.7665 | email: pxh@game-group.com Check us out on: facebook youtube_lo-01.png Information contained in this transmission is privileged and confidential. It is intended for the use of the individual or entity named above. Great American Merchandise and Events (GAME), an Arizona Event Marketing Company, licenses events and merchandise around the US and the world. If you have received this email in error, please call 800.779.7223, email us at info@game-group.com or see our website at www.game-group.com. Please visit our new Secure Image Site to download artwork and more. From: Susie [mailto:nanasusie5@verizon.net] Sent: Saturday, September 12, 2015 3:43 PM To: Paul X. Hughes Subject: Re: GALAXYGLO 12" solar globes Importance: High BUT IT IS DEFECTIVE! IT COMES ON EVERY NIGHT JUST STEADY WHITE, EVEN THOUGH I HAD PROGRAMMED IT ALMOST EVERY PREVIOUS NIGHT, EXCEPT WHEN I WAS OUT OF TOWN, TO CHANGE COLORS. PLUS, BOTH OF THEM ONLY STAY LIT FOR 2 TO 3 HOURS A NIGHT, EVEN AFTER SUNNY DAYS. Otherwise, I liked their size, and the one’s color changing every night. But wish they came with a stake so I could put them in my window boxes. Mary Sue Fisher 17 Winthrop Road Carnegie, PA 15106 412-278-5321 Amazon.com August 1, 2015 From: Paul X. Hughes Sent: Tuesday, September 08, 2015 6:12 PM To: Susie Subject: RE: GALAXYGLO 12" solar globes Hello Susie, Thank you for your interest in GAME merchandise. Please note: The unit that you have is not defective – but may have been crossed with another shipment. I’d like to offer you a replacement unit. If this is feasible, I will request the following: - Full Mailing Information - Phone Number - Place of Purchase Information - Date of Purchase If the above is not feasible – I will ask that you contact the “Place of Purchase” for the return of the merchandise. Thank You and Have a Wonderful Day Paul Hughes Consumer Care Specialist GAME_R0A_email_2013 direct: 1.888.382.5988 ext. 135 | fax: 602.957.7665 | email: pxh@game-group.com Check us out on: facebook youtube_lo-01.png Information contained in this transmission is privileged and confidential. It is intended for the use of the individual or entity named above. Great American Merchandise and Events (GAME), an Arizona Event Marketing Company, licenses events and merchandise around the US and the world. If you have received this email in error, please call 800.779.7223, email us at info@game-group.com or see our website at www.game-group.com. Please visit our new Secure Image Site to download artwork and more. From: Susie [mailto:nanasusie5@verizon.net] Sent: Tuesday, September 08, 2015 2:07 PM To: Products for Merchandise Subject: Fw: GALAXYGLO 12" solar globes I got 2 of them weeks ago. One works “almost” perfectly...it changes colors as I programmed it to do. I say almost because neither globe stays lit for the 6 hours shown on the boxes. They come on around 8 and are dark by 10 or so, and we’ve had nothing but sun mostly here for months. But the other globe lights up every night just steady white. Every time I notice that, I have to unlock the deck door, go outside, and use the remote to make it change colors. The next night I expected it to change colors, but it ALWAYS lights up just plain white again. WHY? I want to return it. Please advise how.