I have had mine now for about 6 1/2 months. I will tell you that the frame is built like a tank. Just about anything else I’ve had to deal with has not been quite as well engineered. The very first time I sat in mine a tiny little safety cap covering a screw point on the height adjustment knobs fell off. It truly fell out right into my lap the very first time I sat in the walker. Reading the warranty I figured I’ll call for help. I did. In order to get a new little safety, cap, the size of maybe half of a penny I would need, according to the company to go to another retailer and buy an entire new set of knobs and install those. This, after only hours of unpacking my walker and dealing with a manufacturing defect or sloppy workmanship. So that’s added to my overall price of the walker. Then I’m walking down Santa Monica Blvd. here in town, and I hear a loud clink behind me. I didn’t think much of it since there’s so much traffic noise out there, but I chose to look over my shoulder anyway and found a magenta safety clip for folding the unit lying in the middle of the sidewalk. I looked around and couldn’t find any screws to reattach it so I tucked it in my pocket and brought it home. Once again, I write to Drive for help and once again they’re telling me they don’t have parts and that I once again have to go to another retailer in order to buy some. Not buy just two bolts, they had me buy the entire magenta unit clipping device. I now have two of them. I have no idea what I will do with the second magenta clip, except for maybe hold onto it to remind me of Drive’s lack of warranty service, as well as poor workmanship stings me. Just how hard would it have been for them to actually have their folks properly screw down this clipping unit so it wouldn’t fall off by simply walking down the street. I asked them only for a couple of screws to re-mount the part. It turns out that they are bolts and not screws but now I really resent having to buy an entire second unit plus tax, plus shipping and then needing to spend an incredible amount of time with my trembling fingers and failing body while trying to install a part that fell off due to shoddy workmanship. Even just needing to turn the unit upside down to install the new partnwas incredibly difficult for me. Seriously, this probably would’ve taken somebody else 10 minutes max to install, but it took me well over an hour. I’m really not sure exactly what kind of warranty service they offered because each time I asked for help they made me buy more. My $300 walker is now probably worth about $375 due to extra parts, and now there’s this. Last night, for whatever reason my walkers front wheels, began shimmying back-and-forth. I have no idea why and there is even a rubbing sound coming from one of those wheels but I can’t find out where. With this shimmying, I am now having to steer with every step just to keep it moving in a straight direction. For a mobility walker, this is not much assistance. Like I said, the frame is great, but I am even having trouble even with the basket. Imagine being an old guy like me with mobility and fine motor skill problems, and have half the basket fall off of in the middle of downtown East Hollywood and getting on one’s hands and knees with shaky trembling fingers to try and remount it with pedestrians and cars are whizzing all around. I am giving the unit only 2 stars because no matter how well the frame is built, in my experience the workmanship for the rest of the unit has been shoddy. I gave it two stars for maneuverability only because I had it for just 6 months before it went bad. Stability? This thing is shimmying back-and-forth because of those front wheels. That makes the entire unit shimmy shake and not at all feel stable. If there was another rating for customer, service and warranty service, I would give them a minus grade. Although they did get back to me in a timely manner, they offered me nonassistance whatsoever, except for the opportunity to go spend money for additional parts that should never have fallen off the unit in the first place. Or wheels that should not be shimmying after only six months of purchase. The photo on the left illustrates the 10 cent cap that cost me over $25 to replace. This was not my shoddy installation, it is Drive’s. The picture on the left shows where the missing cap originated. The second picture on the right shows the new folding clip in place and the old one sitting pretty close to it. Nowadays, I have to travel with the Allen wrench just in case I need to perform repairs on it before I get home. I was so happy that I had an Allen set handy because they didn’t even send me a matching Allen wrench to install the part. For two bolts, this unit got quite a bit more expensive to repair Drive’s own manufacturing defects and lack of quality control. The part did not fall off because of anything I did to it, but because of as I said incredibly shoddy workmanship and lack of quality control. How did they send this out with the unit installed so improperly that it falls off walking down the street? And that doesn’t even take into account that they absolutely have refused to stand behind their product. They have lost me as a customer for a 25 cent screw cap, and 50 cent pair of bolts. With tax, shipping and outlay that turns out to be well over $50.00 over what I paid for less than a dollars worth of parts. I truly dread to see what it’s gonna cost me to replace these wheels and whether or not I’m even capable of doing the job. This walker has become very expensive. Maybe mine is a lemon, but really I am not the worlds happiest customer.